As anyone in management knows, metrics are essential. They serve as a starting point, roadmap and indicator of progress. Setting Key Performance Indicators (KPIs) is just as important for oil sampling and analysis as it is for every other aspect of a business.
Even though Eurofins TestOil has mastered the art and science of data reporting with the DataSight portal, having all of the information customers need to monitor KPIs in one report streamlines operations and clearly shows what goals are being met and what needs to be improved.
Because Eurofins TestOil is always looking for ways to improve the customer experience, David Gawelek, Eurofins TestOil’s Reliability Concierge Program Manager, created a single report called “Schedule Compliancy”, using data in the customer’s DataSight account. The report gives management a clear picture of how their company is doing in terms of following through on oil sampling, analysis and remediation. It answers the following questions:
- Is the equipment being sampled on schedule?
- What are the issues testing is uncovering?
- Are the issues being resolved?
“A well-executed reliability program is a proven way to reduce operating costs and increase revenue, but it requires goal-setting, planning, action, measurement, and adjustment to ensure efforts are aligned with goals,” David explains. “A KPI really depends on the audience and the behavior it is trying to drive – it should drill down deep enough to offer specific guidance to equipment asset owners.”
The KPIs in the Schedule Compliancy report let plant management know, at a glance, whether or not the oil analysis report recommendations are being followed up on and whether test results are improving over time.
“The purpose of a KPI is to drive behavior, but it has to fit the system that the customer already has,” David says. “Every business is a little bit different. Knowing this, we can take information from the DataSight reports and customize it per customer requirements.”
One of the many benefits of the Schedule Compliancy report is that it streamlines operations. “Everyone in the world is short-staffed,” David adds. “This improves efficiency by keeping employees focused on what matters to prevent equipment failures.”
In Eurofins TestOil’s continual drive to add value, the company is currently working on a 2nd version of the Schedule Compliancy report that will trend the same metrics plus equipment health over time.
“I have gotten very positive feedback on the Schedule Compliancy report,” David says. “Every customer I work with uses this. “
Learn more about Eurofins TestOil’s leading-edge reporting tools.
With more than 30 years of experience in the oil analysis industry, Eurofins TestOil, focuses exclusively on assisting industrial facilities with reducing maintenance costs and avoiding unexpected downtime through oil analysis program implementation. As industry experts in diagnosing oil-related issues in equipment such as turbines, hydraulics, gearboxes, pumps, compressors and diesel generators, Eurofins TestOil provides customers with a guarantee of same-day turnaround on all routine testing. Eurofins TestOil PRO certified lubrication professionals educate the industry on oil analysis through public and private onsite training. These highly experienced professionals provide a variety of onsite services; from collecting oil samples to conducting failure analyses to writing work orders. For more information on partnering with Eurofins TestOil on oil analysis programs or training opportunities visit https://testoil.com. Contact: Michael Barrett 216-251-2510; email@example.com.