Privacy, shipping, and returns policy

Information Collection and Use and is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. and may collect information from our users at several different points on our website.


We use cookies to track your progress on our site, and keep track of your purchases.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Weekly e-mails

If a user wishes to subscribe to our e-mail information list we will ask for name and email address. If a user wishes to become a Member, we will ask for name, username, password and email address. Members will be signed up for our newsletter automatically. Any user may opt out from the newsletter mailing list by hitting the “unsubscribe” button at the bottom of every newsletter.


This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. The site is hosted on a secure server with an SSL certificate. All transactions are either processed by Paypal or using secure 256 bit encrypted servers.

During your visit you may be asked to provide:

Your Name

Your Address

Your Phone Number

Your Email Address

Your Credit Card Number

All credit card information is collected on a secure 256 bit encrypted server. We do not store credit card information on this site.

Site and Service Updates

We may send you announcements via email on site updates.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.


We ship within 24 hours Monday through Friday, excluding holidays. If we cannot ship within these times we will contact you using the information you have provided. General cutoff time to ensure an order will go out that day is 11am EST. Shipping method is at our discretion – we may use a service different than the one selected at checkout if that service can get your product(s) to you in a shorter amount of time than what was selected at checkout.

It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations.

Address Problems

Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer. Any fees incurred will also be the responsibility of the customer and will be paid for by the customer. Please ensure the address provided will allow for delivery of the product(s).

Shipping method will be at our discretion.


We will replace defective products. Delays of shipment due to such events as weather conditions, human error, or other reasons will need to be resolved with the shipping company. If a package is damaged during shipment we will replace your order and deal with the shipper for a refund.

We have always offered a 30 Day Product Guarantee should a customer not be completely satisfied. We will happily refund the purchase price for one single bottle of any size of any product. This offer does not extend to multiple bottles of the same product but will apply to different items in a combined order. This is for the product purchase price only and does not include any shipping fees. If the order qualified for “free shipping” the full order amount will be refunded minus actual cost charged to the company for shipping, verification of that amount will be provided to the customer. Please return the empty or full products to:

Eurofins TestOil

20338 Progress Drive

Strongsville, OH 44149

If you need to return an unopened order, please take the original package to any local UPS store and request that the package be returned to us. It is also helpful if you e-mail us at: This way we will be aware of your return.

Damaged Shipments

Please inspect your package immediately to determine whether there has been any damage or leakage. Any damaged goods must be reported within 72 hours of receipt of your goods.