TestOil, the industry leader in lubricant testing, just announced a new, more robust platform for its trademarked DataSight customer portal. While the primary value is the ability to seamlessly integrate new applications and functions into the portal going forward, enhancements that were instituted during the update process include:
- Searching and filtering improvements
- More intuitive navigation
- Alerts for samples that cannot be processed, along with resolution options
- Live Chat functionality to resolve customer issues quickly and conveniently
This second iteration of DataSight replicates all essential functions of the original DataSight while adding more functionality such as more powerful filtering and faster speed. The site is also now a responsive mobile site, allowing data to be easily viewed on a smart phone or tablet.
TestOil Software Developer Michael Moore explained, “On top of programmability improvements, modern technologies allow TestOil to leverage modern solutions. At some point, the website’s REST-like API may even have open customer endpoints so that each customer’s IT team can access and process their own data without the website at all.”
DataSight has always been an excellent tool that allows customers to view their reports online, manage equipment, order supplies and even print labels. Over time, this upgrade will power capabilities that markedly enhance the customer experience. “All I can say here is that there are a lot of exciting things in the works that customers will soon benefit from,” Moore added.
The DataSight upgrade is part of TestOil’s TrustPLUS ongoing commitment to improve customer experience.
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With more than 30 years of experience in the oil analysis industry, TestOil focuses exclusively on assisting industrial facilities with reducing maintenance costs and avoiding unexpected downtime through oil analysis program implementation. As industry experts in diagnosing oil-related issues in equipment such as turbines, hydraulics, gearboxes, pumps, compressors and diesel generators, TestOil provides customers with a guarantee of same-day turnaround on all routine testing. With in-house, certified training professionals, TestOil offers lubrication and oil analysis training, private onsite training, certification training and exams, and educational webinars. For more information on partnering with TestOil on oil analysis programs or training opportunities visit www.testoil.com.