Why would you ever want to change your oil analysis provider? If you are reading this, you probably already have a good idea—poor service, lack of customization, incomplete or vague report results—or just carelessness that you would never tolerate in your own company, so why should you tolerate it in your lab?
TestOil Vice President of Sales Mike Barrett explains that data migration can be a key switching concern. “Historical data is a big reason that some people are reluctant to switch labs. However, we can import the new customer’s old data into our database. In addition, our
TestOil PRO STLE CLS Certifiedfield consultants can audit sample practices on site and then gather the equipment roster at the same time.” Following are other reasons that people contact TestOil and ultimately chose us as their new oil testing lab:
- Inconsistent turnaround time: All routine testing is ALWAYS completed the day we receive the samples. The sample reports are attached to the email we send you and published on our web portal, DataSight, that same day.
- Lack of response: TestOil offers exceptional support, and we don’t just say that. We have dedicated in-house support staff that answers the phone when customers call to provide administrative and technical assistance. If a customer emails, chats, or calls with a request or question we respond the same day. We make a big effort to resolve questions and requests the first time you contact us. In fact, it is the job of our Customer Engagement Specialists to create the “remarkable” service experience that TestOil is so famous for.
- Canned report comments: TestOil has the capability and technology to customize comments specific to each customer’s location and lubricant type-- even down to the individual piece of equipment.
- Questionable data: Our Quality System operates in accordance with ISO 17025 standards to which we have been accredited for over 12 years. TestOil’s Quality System and Operations are audited, at a minimum, biannually to ensure all equipment, reagents, quality testing materials, training records, and quality assurance records are traceable and kept to the high standards required by ISO 17025. It also means we have business plans in place to protect your data in the event an “Act of God” interrupts business or operations. In addition, we have integrated a free data double-check into our daily processes. This means that our Analysts initiate a retest every time sample data results appear to change. No matter the type of report or alarm level present, TestOil Analysts look at every detail of every report.
“Switching to a lab that’s a better fit can appear daunting and initially use additional resources,” Mike adds. “However, once you’re set up and running it’s a breeze. One of the many great things about TestOil is that we strive to make our customers’ lives as easy as possible. So much of the reason that we are always growing and improving is that we listen to and incorporate our customers’ suggestions and recommendations.”
For expert guidance on choosing the best lab for your fluid analysis program, download the Illuminate e-book: https://bit.ly/3fP4Qhs
For more information on working with TestOil for oil analysis and training visit www.testoil.com. Contact: 216-251-2510; sales@testoil.com.
About TestOil
With more than 30 years of experience in the oil analysis industry, TestOil focuses exclusively on assisting industrial facilities with reducing maintenance costs and avoiding unexpected downtime through oil analysis program implementation. As industry experts in diagnosing oil-related issues in equipment such as turbines, hydraulics, gearboxes, pumps, compressors and diesel generators, TestOil provides customers with a guarantee of same-day turnaround on all routine testing. With in-house, certified training professionals, TestOil offers lubrication and oil analysis training, private onsite training, certification training and exams, and educational webinars. For more information on partnering with TestOil on oil analysis programs or training opportunities visit www.testoil.com.
