We switched to the TestOil lab after a mediocre experience from our former lab. TestOil promised more personal service, same day results and ad hoc analysis capabilities so we gave them a try. This is our experience over the last 18 months…
The first improvement was immediately obvious – the functionality and clarity of their website. Their website includes label printing capabilities for each sample point, as well as tabulated and graphical data trends for all test data and exception reports. This was a welcomed change for us. This functionality was among the best of the labs we evaluated.
The most impressive part of our experience to date has to be the TestOil employees. Whether you are working with the folks that answer the phone, analysts, trainers, lab techs etc. – they are all very helpful. (The web chat even works!) I was even more impressed when I met these people in person at one of their “lab tour” days. The passion and pride that each person displayed at their station was readily apparent. All employees seemed to have a sense of how their role fit in with the overall strategy of the company.
D. Sterrick, Rotating Equipment Group Leader, Chemical Industry