I like the consistent service TestOil provides, as well as the access to my data through their online system. The email notification system with the links to the reports is vital to me because I can quickly send those out to the people who need to see them. I do about 100 samples a month. I also appreciate that TestOil works with me to get things done and they are very flexible. The one-on-one with the analysts is important too. I like that I can send them a message through DataSight and I know they're going to get back to me that same day, sometimes in just an hour or so. Typically I just send emails to the analysts with questions and then if we need to have a dialogue we usually get on the phone pretty quickly. I really trust what the analysts say and I trust in the lab results. I have never really questioned the results TestOil provides. I know I could send my samples to another lab and compare the two but I've never felt the need to do that. I really just trust TestOil.
S. Bowman, Reliability Leader, Chemical Company