I have found using TestOil's oil analysis services to be a very good experience. Over the years, the web experience has improved dramatically; originally the site was solely functional with MS Explorer (desktop) and most features were not available to smartphone or tablet users. TestOil has implemented many changes that have made the site usable on mobile devices-which is a big help; I have been asked on numerous occasions to recall lab results while away from a desktop computer, but have a mobile device readily available.
Better than the web site, the people who answer the phone are ready to assist by providing answers to questions or by addressing any issues with sampling, testing, or understanding reports. On occasion I have spoken directly with the analyst(s) about an analysis report and we have discussed what further actions should be taken.
One thing that stands out is that the TestOil people that answer the phone are knowledgeable and are able to provide answers to oil analysis questions. A very annoying problem, that is common throughout various industries, is having an individual answer the phone who will start a process of phone call redirections that ends when you reach the voicemail of the only person able to address your concern. Then you wait for a callback. Although nearly every aspect of my oil analysis program can be managed from the web site, it is good to know that I am able talk to a knowledgeable person if I need to.
N. Dingmann , Maintenance Lead - Power Industry