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Insightful Oil Analysis

Website Offers Useful Oil Analysis Trending Data
M. Jones, Reliability Services Manager, Lubricant and Fuel Distributor

Our business deals exclusively with oil cleanliness and additive life. Upon switching to TestOil as a single source provider for all of our testing needs, we immediately noticed the difference in customer service. Not only did our sample results get turned very quickly, but when we had any questions we had a great source to call in David Kirkwood. His level of expertise in the industrial segment along with the accuracy of reporting make doing business here ideal for us.

Their website is very user friendly allowing us to categorize our customers and do all the appropriate trending analysis. We love our relationship with TestOil and the helpfulness of its employees. We highly recommend them.

TestOil has served this customer since about 2013. The company, headquartered in Cincinnati, Ohio, is one of the nation’s leading provider of lubricants, fuels, diesel exhaust fluid, and industrial reliability services.

TestOil is like Chic-fil-a
N. Petrulak, Plant Reliability Engineer, steel industry
I certainly appreciate the experience working with TestOil. Hopefully you take this the right way, but I personally compare TestOil to Chick-fil-A…… The company actually understands, supports, and sticks by its goals, it staffs the right amount of employees, the right temperament of employee, supports employee retention tactics, and above all makes solid effort to make customer interaction as painless as possible. All of that results in a support product and superior customer experience. Which is why you can see a distinct difference between Chick-fil-A and most other fast food places….. and TestOil to other labs. In my 6+ years in this facility, I have worked with numerous vendors and only a handful have ever have ever impressed me. TestOil is on the top of that list, which is the driving reason behind attempting to get this program implemented before I leave. At the end of the day we need the help and you guys simply deserve the business compared the disservice the other lab has offered year after year. In my opinion, the better pricing was just icing on the cake.

 

This is an American integrated steel producer headquartered in Pittsburgh, Pennsylvania, with production operations in the United States, Canada, and Central Europe

Value-Added Benefits With No Additional Cost
T.A. Smith, Performance & Reliability Supervisor, Power Industry
“I am very impressed with the value-added benefits with no additional cost such as the same-day turnaround for routine samples and free analytical ferrography at a competitive price. Typically expedited processing and additional testing adds more cost per sample and at times makes it difficult to justify the cost-benefit.
Using TestOil eliminates the need for justification.

 

The free analytical ferrography on critical samples ensures the lab technicians are looking at the complete picture when providing recommendations, not just recommending additional service at added cost. If it is important enough to make the recommendation, TestOil takes on the initiative to run the test free of charge which saves me time and money. The email summary report with visual indicators and embedded links to the full reports is superb. It provides a quick visual overview for problem equipment with quick access to the reports. Also, the web-based database is easy to navigate, includes lots of features, and is periodically updated to make sure it stays with the times of fast-paced technology. Sample kits with individually sealed bottles starts the sampling process off right!”

 

TestOil has served this facility since 2015 and we have worked with 16 other stations in the company’s portfolio. The company operates power generating facilities in eight states in the Midwest, the Northeast and the West Coast. The company’s portfolio consists of nearly 26,000 megawatts of generating facilities that are capable of generating enough electricity to power about 21 million homes nationwide.

TestOil is a Company That You Want in Your Corner
C. Dean, Sr. Reliability Specialist, Power Industry
“I have been a continuous customer of TestOil since 2002. In that time I have worked for 2 different companies that both used TestOil for testing of the lubricating oils. Both of these companies have benefited tremendously by consistent quality and a very quick turnaround of our test results. TestOil is a company that you want in your corner. With a wide range of tests available to solve your problems. In my opinion their biggest attribute is the unmatched customer service. From the customer service department, to the analysts in the lab, TestOil always comes through for us. I recommend using TestOil for your oil analysis – you will not be disappointed.”

 

This customer is a 1,600 megawatt coal-fired power plant. The power plant design incorporates supercritical technology and $1 billion of emissions control equipment; consuming less coal to produce more energy, while achieving one of the best levels of pollution removal in the country.

Knowledgeable and Helpful Staff
C. McGann, Reliability Specialist, Metal Producing Industry
“We relied heavily on our oil supplier to tell us the cleanliness of our oil coming into our facility and at point of use in our equipment. We promoted within our company a lubrication specialist and started looking into pulling our own samples to have better control. Since working with TestOil, our team has a better understanding of our plant’s hydraulic oil cleanliness. The reports we receive are very easy to read and understand and they are trended for history verification on their website. Anytime we need assistance about oil sample supplies, reports, or corrective actions, TestOil seems to have a very knowledgeable staff and they are willing to help at any time. We have been audited on our oil analysis program and we take the auditor straight to their website. The auditors like the trending, technical library, and all the information that is available to us! Very pleased with TestOil and what they offer us. Great team to work with!”

 

TestOil has served this customer since 2015. They are the world’s largest manufacturer of wheels, and the number one supplier of steel wheels globally. They provide high-quality wheels for virtually all trucking applications, as well as military, agricultural and commercial bus use.

Trust That Has Been Earned
S. Bowman, Reliability Leader, Chemical Company
“I like the consistent service TestOil provides, as well as the access to my data through their online system. The email notification system with the links to the reports is vital to me because I can quickly send those out to the people who need to see them. I do about 100 samples a month. I also appreciate that TestOil works with me to get things done and they are very flexible. The one-on-one with the analysts is important too. I like that I can send them a message through DataSight and I know they’re going to get back to me that same day, sometimes in just an hour or so. Typically I just send emails to the analysts with questions and then if we need to have a dialogue we usually get on the phone pretty quickly. I really trust what the analysts say and I trust in the lab results. I have never questioned the results TestOil provides. I know I could send my samples to another lab and compare the two, but I’ve never felt the need to do that. I really just trust TestOil.”

 

TestOil has served this customer since 2007 and we have worked with 15 different facilities across the US. They are an American multinational chemical corporation headquartered in Michigan. The company provides chemical, plastic, and agricultural products and services to consumer markets that include food, transportation, health and medicine, personal care and construction, and operates in approximately 180 countries.

Bio-gas Engines: TestOil Has That Covered
S. Cizek, Lead Maintenance Planner, Water Treatment Industry
“The accessibility of the TestOil staff when questions arise has played an enormous role in advancing our lubrication program. In a number of instances the diligence of [analyst department] and others at TestOil has provided exceptional value. The assistance and suggestions we have gotten for engine lubricating oil for our Bio-Gas engine have been extremely helpful.”

 

TestOil has served this customer since 2008. This water reclamation company operates a state-of-the-art plant that includes primary-secondary treatment and the following advanced waste treatment processes: chemical clarification, two-stage recarbonation with intermediate settling, multimedia filtration, granular activated carbon adsorption, chlorination for disinfection and dechlorination.

Lubricant Compatibility Testing Success
D. Sterrick, Rotating Equipment Group Leader, Chemical Industry
“One technical challenge we threw their way recently was to determine if our new oil mist oil was compatible with our gearbox oil. (In this purge mist scenario, the oil mist oil filled the vapor space above the gearbox liquid level.) To make it more realistic, we also wanted to consider residual oil previously condensed into the gearbox oil. Thus, we jointly defined a compatibility test with appropriate concentrations level of both oil mist oils with the gear oil – a 3 oil mixture. Over a 7 day period they heated and cooled the mixtures of oils searching for any precipitants or cloudiness that can result from incompatible oils. The good news for us was that we could confidently switch to the new mist oil without concerns over how the three different additive packages and base stocks would co-exist at the expected concentrations.”

 

TestOil has served this customer since 2014. They are a leading global producer of engineered polymers used to enhance the performance of products that touch virtually every aspect of our lives. They have manufacturing facilities is the US, Germany, France, Japan and Brazil.

TestOil Stands Out In Many Ways
G. Livingstone, Director of Fluid Technology, Fluitec
“Many of our customers view oil analysis as a commodity service. The reports from all the labs look similar and the results are similar. It makes it harder to differentiate quality, consistent results. However, TestOil is perceived as oil analysis experts. Your commitment to educating the manufacturing industry on the value of oil analysis has put you in a different category then your competitors. Watching the company grow over the past several years has been truly impressive. Great Job!”
Kudos to the TestOil Team
L. Farr, Non Destructive Testing Group, Chemical Industry
“Speaking on behalf of our Non Destructive Testing group, we have been very pleased with the services provided by TestOil. The same-day analysis being extremely important. There have been several incidents when that was critical in analyzing issues with a component. However, the great service provided by the customer engagement team has been extraordinary. For instance, in the last couple of years we have had a multi-million dollar expansion at our location. This brought hundreds of new oil sample components that needed to be added to our database. With the help of Ashley and Jessica, the process was much easier to complete.”

 

TestOil has served this customer since 2008, processing nearly 70,000 samples for 25 different locations. They are a global leader in lightweight metals technology, engineering and manufacturing. The world’s third largest producer of aluminum, the company has corporate headquarters in New York City.

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