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Advanced Oil Analysis • Varnish Analysis • Filter Debris Analysis Service

FAQS

Frequently Asked Questions (FAQ) Regarding Oil Testing

• Q. How long does it take to get results of my oil testing?
• A. Insight Services performs analysis on all routine samples the same day we receive the samples. Your results are available in less than 24 hours.

• Q. How do I know if and when Insight receives my samples?
• A. When Insight receives your samples an email notification is automatically transmitted notifying you that we have received your samples. The subject line is “ Samples received at Insight Services” and the content of the email looks like this:

This morning we received oil samples from the following equipment:

ABC MANUFACTURING
Lab #	Machine Name	Plant
253929	AP001 MOLD MACHINE	LOST FOAM
253930	AP002 MOLD MACHINE	LOST FOAM
253932	AP003 MOLD MACHINE	LOST FOAM
253933	AP004 MOLD MACHINE	LOST FOAM
253934	AP006 MOLD MACHINE	LOST FOAM
253935	AP005 MOLD MACHINE	LOST FOAM
253936	AA001 ASSEMBLY MACHINE	LOST FOAM
253937	AA003 ASSEMBLY MACHINE	LOST FOAM
253938	AA005 ASSEMBLY MACHINE	LOST FOAM
253939	AA007 ASSEMBLY MACHINE	LOST FOAM

These samples are currently being processed in our oil testing lab. If you have any questions please email matt@testoil.com

• Q. How do I know when the oil tests are complete?
• A. Once the oil tests are complete another email notification is sent. The subject line is “Samples completed at Insight Services” and the content of the email looks like this:

Samples have been analyzed and
results will be accessible on our WEB site shortly
http://www.is5.us/Results.asp?txtloginid=xxxxx&txtpassword=aaaaa
Login = xxxxx
Password = aaaaa

Lab #	Machine Name	Machine Cond / Lub Cond
253929	AP001 MOLD MACHINE	Normal/Marginal
253930	AP002 MOLD MACHINE	Normal/Marginal
253932	AP003 MOLD MACHINE	Normal/Marginal
253933	AP004 MOLD MACHINE	Normal/Marginal
253934	AP006 MOLD MACHINE	Normal/Marginal
253935	AP005 MOLD MACHINE	Normal/Marginal
253936	AA001 ASSEMBLY MACHINE	Normal/Normal
253937	AA003 ASSEMBLY MACHINE	Normal/Marginal
253938	AA005 ASSEMBLY MACHINE	Normal/Normal
253939	AA007 ASSEMBLY MACHINE	Normal/Marginal

• Q. Does Insight accept credit cards for oil testing services?
• A. Yes. Insight accepts VISA and MasterCard for all of our oil testing services.

• Q. How do I get a login name and password for my web site?
• A. Your login name and password are automatically created when Insight sets up your account. Your login name and password are embedded in the “Sample Completion” email (see #3 above). You can call Insight anytime to acquire this information. You enter your login and password through our “Customer Reports” menu item found on www.testoil.com. Here is an example of the customer web page.

• Q. How do I get sample supplies?
• A. All sample supplies are absolutely FREE. The easiest way to get supplies is through your web page. Click on the “Supplies” button and enter what you need. Make sure the shipping address is correct and hit “save”.

• Q. How can I get labels to put on my sample bottles?
• A. The functionality of printing labels is available through the customer web page. The “Sample Labels” button allows you to print any label you require. All you need is the Avery 5163 label sheets. Insight can provide your monthly label sheets if you choose not to use the label feature on your web page.

• Q. How do I set up equipment in the program?
• A. Insight Services provides an “Equipment Registration Form” for sample set up. The form is available under the “General Files” button on the customer web page. We ask that you fill this out as best you can in order to improve the quality of our oil testing. If you do have a large database to set up, Insight can accept this same information in an Excel format.

• Q. Can I import oil data into a resident software package?
• A. Yes. Insight has a number of data import templates presently in use. If you have a particular application which you would like to get your oil analysis data into, let us know and our IT department can develop a solution.

• Q. How do I get answers to questions on my report?
• A. Call us, email us, fax us. There is someone here 12 hours a day who can find answers to your questions. Our phone number is 1-800-TESTOIL. Our web page is www.testoil.com.

• Q. How do I know when samples are scheduled for sampling?
• A. Part of setting up your database is establishing a sampling frequency. We will email you a monthly reminder of machines due for sampling.

• Q. Can I get a quick review of my monthly sampling activity?
• A. Another handy feature of the customer web site is “Summary Report”. You have the ability to view all your sample activity over a given time period (e.g. monthly, quarterly, annually) and see which samples are critical, marginal and normal.

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Insight Services, Inc.  •  20338 Progress Drive  •  Strongsville, OH 44149  •  Phone: 216-251-2510  •  Fax: 216-251-2515

1. Home
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3. About Us
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9. Free Offers
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11. Tests
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13. FAQ
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15. Lube Surveys
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17. Training
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19. Contact Us


20. ICP Spectroscopy
21. •
22. Particle Count Testing
23. •
24. Viscosity Testing
25. •
26. FTIR Testing
27. •
28. Ferrography
29. •
30. Acid Number
31. •
32. Oil Filter Testing
33. •
34. Karl Fischer Water Test


35. Lubricant Testing
36. •
37. RPVOT
38. •
39. Varnishing Potential
40. •
41. Synthetic Oil Testing
42. •
43. Filter Analysis
44. •
45. Foam
46. •
47. Rust
48. •
49. Demulsibility


50. Ferrous Wear Concentration
51. •
52. Base Number
53. •
54. Fuel Dilution
55. •
56. Customer Registration

Copyright Insight Services, Inc. 2009

Oil Testing Service providing industrial oil testing services such as ICP spectroscopy oil testing, particle count oil testing, viscosity oil testing,
FTIR oil testing, ferrography oil testing, acid number oil testing, oil filter testing / filter analysis, karl fischer water test,
lubricant oil testing, engine oil testing, RPVOT oil testing, varnishing potential oil testing, synthetic oil testing.